These terms are the agreement between you and Appmellow Ltd (“Appmellow”, “we”, “us”) covering your use of Puffy (the “App”). Please read them — by installing or using the App you accept them, and if you do not accept them you should not use the App.
Nothing in these terms takes away rights you have under consumer law. Where a term conflicts with those rights, your rights win.
Who we are
Appmellow Ltd, a company registered in England and Wales under number [company number to be confirmed], with a registered office at [registered office address to be confirmed]. You can reach us at contact@appmellow.com.
Who can use the App
You must be at least 13 years old to use Puffy. If you are under 18, you must have permission from a parent or guardian, and by using the App you confirm you have it.
What the App does
Puffy is [a short description of what Puffy does, to be confirmed]
It runs on iOS and Android. Everything you create in it is stored on your own device — see our privacy policy for what that means in practice.
Your licence
We grant you a personal, non-exclusive, non-transferable, revocable licence to use one copy of the App on any device you own or control, for your own personal, non-commercial use, in line with the usage rules of the store you installed it from.
We are licensing the App to you, not selling it. We keep all rights in it that we do not expressly grant here, including all intellectual property in the App, its name, and its design.
What you may not do
You agree not to:
- Copy, redistribute, sell, rent, sublicense, or lease the App
- Reverse engineer, decompile, or disassemble it, except to the extent the law expressly permits despite this restriction
- Remove or obscure any copyright or other proprietary notice
- Use the App unlawfully, or to do anything unlawful
- Interfere with the App’s security, or try to gain access to parts of it not intended for you
Your content
Anything you create in the App belongs to you. We claim no ownership of it and no licence over it. As set out in our privacy policy, it stays on your device and we never receive it.
Because we never receive it, backing it up is your responsibility. We cannot restore content lost to a deleted app, a lost device, or a failed backup, because we hold no copy.
Subscriptions and payment
If the App offers a paid subscription, you buy it through the Apple App Store or Google Play, not from us directly. The price shown at purchase is the price you pay.
- Auto-renewal. Subscriptions renew automatically at the end of each period unless you cancel at least 24 hours before the period ends. Your store account is charged for the renewal.
- Cancelling. Cancel any time in your Apple or Google account settings. Cancelling stops the next renewal; you keep access until the current period runs out.
- Free trials. If a trial is offered, cancel before it ends or it converts to a paid subscription.
- Price changes. If we change the price of an existing subscription, you will be told in advance and given the chance to cancel before it takes effect.
We never see or handle your payment details. Apple and Google process the payment under their own terms.
Refunds
Refunds are handled by the store you bought from, under its refund policy — Apple’s for the App Store, Google’s for Google Play. We cannot issue a refund for a purchase we did not process, though if something has gone wrong please tell us and we will help where we can.
If you are a UK consumer, you normally have 14 days to cancel a digital purchase. That right ends once you have started downloading or using the content, if you agreed to that when you bought it. Your rights under the Consumer Rights Act 2015 — that digital content is of satisfactory quality, fit for purpose, and as described — are not affected by anything in these terms.
Availability and changes
We will try to keep the App working and available, but we do not promise it will be uninterrupted or error-free. We may update it, change how it works, or add and remove features.
If we discontinue the App or a feature you have paid for, we will give you reasonable notice and, where it is fair, a proportionate refund for the part of a subscription you paid for but cannot use.
Ending this agreement
You can end it at any time by deleting the App from your devices.
We can end it if you break these terms in a serious way, or repeatedly after we have asked you to stop. If we do, your licence ends and you must stop using the App. Where we end it and you have paid for a subscription period you cannot now use, we will refund that part unless the reason we ended it was your own serious breach.
Our responsibility to you
We are responsible for loss or damage you suffer that is a foreseeable result of us breaking these terms or failing to use reasonable care and skill. We are not responsible for loss or damage that is not foreseeable.
We do not limit our liability in any way for: death or personal injury caused by our negligence; fraud or fraudulent misrepresentation; or anything else the law does not allow us to limit, including your statutory rights as a consumer.
We supply the App for domestic and private use. If you use it for any commercial or business purpose, we have no liability to you for loss of profit, loss of business, business interruption, or loss of business opportunity.
Where our liability can lawfully be limited, it is limited to the greater of the amount you paid us for the App in the 12 months before the claim, or £50.
Loss of your content. Because your content never leaves your device, protecting it is something only you can do. We are not liable for content lost from your device, except where that loss was caused by us failing to use reasonable care and skill.
No warranty
Beyond the rights the law gives you as a consumer, the App is provided as it is. We do not promise it will meet your particular requirements or that any defect will be fixed.
Puffy is not a substitute for professional advice. If you have a concern about your health or wellbeing, speak to a qualified professional.
If you installed from the Apple App Store
These terms are between you and Appmellow only — not Apple. Apple is not responsible for the App or its content.
- Apple has no obligation to provide maintenance or support for the App. If you need either, contact us at contact@appmellow.com.
- If the App fails to conform to any applicable warranty, you may notify Apple and Apple will refund the purchase price. Apple has no other warranty obligation, and any other claims are our responsibility, not Apple’s.
- We, not Apple, are responsible for handling any claim that the App or your use of it breaks the law, causes loss, or infringes someone’s intellectual property.
- You confirm you are not in a country subject to a US Government embargo or designated as “terrorist supporting”, and are not on any US Government list of prohibited or restricted parties.
- Apple and its subsidiaries are third-party beneficiaries of these terms and may enforce them against you.
If you installed from Google Play
Your use is also subject to the Google Play Terms of Service. These terms are between you and Appmellow only — Google is not a party and is not responsible for the App. Support is our responsibility, and you can reach us at contact@appmellow.com.
Changes to these terms
We may change these terms — to reflect a change to the App, or a change in the law. We will update the date at the top of this page, and where a change materially affects your rights we will tell you in the App before it takes effect. If you do not accept a change, you can stop using the App and cancel any subscription.
Governing law
These terms are governed by the laws of England and Wales, and disputes fall to the courts of England and Wales. If you live in Scotland or Northern Ireland, you may also bring proceedings in your own country’s courts.
Contact
Email contact@appmellow.com, or write to Appmellow Ltd at [registered office address to be confirmed].